Vision Express Opticians - Southampton - West Quay

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4.4

( 8 reviews )

Fashion, Drugstores, Department Stores

Open 09:00 AM - 05:30 PM See Hours

West Quay Shopping Centre, Harbour Parade, Southampton SO15 1QD, United Kingdom +44 2380-635-436

Vision Express Opticians - Southampton - West Quay

Vision Express Opticians is a well-known eyewear brand that has been providing top-quality services to its customers across the UK for several years. Located in the heart of Southampton at West Quay, their team of skilled optometrists and friendly staff are committed to delivering exceptional eye care services and products to their customers. The branch at West Quay is equipped with state-of-the-art technology to offer eye tests, contact lenses, and a vast selection of designer frames and sunglasses from eminent brands. For those who require prescription glasses or lenses, their opticians use the latest techniques to ensure precise and accurate fittings. With over 500 stores across the UK, Vision Express is one of the leading providers of eye care solutions in the country. They believe in providing a personalized service to every customer that walks through their doors and take pride in creating a welcoming and comfortable environment.

Reviews

4.4/5

8 reviews

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1 stars

Sandra saxton

March 22, 2024

I recently had a scheduled appointment at this establishment, and unfortunately, the experience left much to be desired. Despite receiving a text confirmation the day before, upon my arrival, the staff couldn't locate my booking, resulting in a significant delay. After some time, I was offered a later appointment, which I accepted, opting to spend my time in town before returning. However, upon my return, I was informed that the required contacts hadn't arrived, leading to the cancellation of the appointment. This entire ordeal was a frustrating and time-consuming waste of my day. The lack of organization and communication was apparent, reflecting poorly on the management of the establishment. Basic details such as bookings and necessary contacts seemed to be overlooked, causing unnecessary inconvenience. I believe a more efficient and proactive management system could have easily prevented these issues. I hope this feedback serves as an opportunity for the business to address these concerns and improve the overall customer experience.

Brenda lewis

March 22, 2024

Its been one week since my glasses ready to be collected and no one call me Ive been told they will call me once its get delivered

Hamlin smith

March 22, 2024

Anita was extremely helpful and spent a lot of time making sure we were happy. Thank you

Robert hunton

March 22, 2024

I received explementary service from Harry the optometrist and the rest of the team yesterday, I would definitely recommend Vision Express Southampton and Harry to anyone who wants to take care of their eye sight.

Glaucy mancini

March 22, 2024

Very professional staff but very friendly, which goes a long way with me

Bonnie

March 22, 2024

I was taken in for my eye test on time and dealt with very professionally. Amba helped me look for frames although my prescription hadn't changed I thought I might like a change. Amba was very patient while I tried on a lot of different frames.

Diane kasper

March 22, 2024

I was very happy to have my eye test withe the staff at West Quay with Vision Express. They are so much more professional and patient, Tommy spent the time to help me with the problems I had at the General Hospital re my appointments I've had and took a lot of problems on board , he was able to explain to me that took my worry away. I Left a happier customer that day. I have been a customer a long time and I praise your company many times . Thank you so much. Mrs M Allen.